Quarterly Business Update – Keeping You Informed

As we move further into the year, we’d like to share some updates on what’s been happening at Zac Power. From overcoming challenges to expanding our team and enhancing our services, here’s what’s new:

Phone System Issues – Working Towards a FixWe’re aware that some of our calls have been flagged as spam, making it difficult to reach our customers. This issue seems to stem from our cloud-based phone system. We are actively working with our provider to resolve this, but in the meantime, if you’re expecting a call from us and don’t see our name, please check your spam or missed call list and give us a call back. We appreciate your patience!

Back on Track – Faster Turnaround for Jobs and QuotesThe start of the year was challenging, with a heavier workload and outstanding jobs needing to be wrapped up. However, we’re now back on top of things! Our scheduling has returned to a reasonable timeframe, meaning you can expect quicker responses on both jobs and quotes. If you’ve been waiting for a service or quote, now is a great time to reach out.

Welcoming New Team Members – We’re growing! We’re pleased to welcome a new air conditioning technician to our team, as well as two new apprentices. Investing in skilled workers ensures we can continue delivering the high-quality service you expect. If you see a new face on-site, be sure to say hello!

Service Spotlight – Licensed Security Camera and Alarm InstallersWith recent reports of break-ins in the area, we want to remind our customers that we are fully licensed security camera and alarm system installers. Whether you’re looking to secure your home or business, we offer tailored security solutions to give you peace of mind. If security is on your mind, don’t hesitate to get in touch to discuss your options.

Commitment to Customer Experience – Customer satisfaction is our top priority, and we take complaints seriously. Recently, we’ve received feedback regarding the behavior of one of our employees. Please know that we have taken immediate and firm action to address these concerns. One complaint is one too many, and we are committed to maintaining the highest standards of professionalism and respect in every interaction.

Thank you to all our customers for your continued support. We’re committed to improving our services and ensuring you receive the best experience possible. If you have any questions, concerns, or service needs, feel free to reach out.

The Zac Power Team